Here’s more discussion about how various faucet companies stand behind their products.

Tags: customer service, Faucets

This entry was posted on Wednesday, July 30th, 2008 at 2:53 pm and is filed under Bathrooms, Kitchens. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

I renovated my kitchen and bathroom 2 ½ years ago. Recently I’ve had problems with my bathroom faucet and my kitchen soap dispenser. I figured this would be a good test to see whether or not the 2 faucet companies would stand behind their products.

My bathroom faucet is from Pegasus. I purchased it at my local Home Depot store. The handle broke off.

Our Pegaus Faucet, with the broken handle.

My kitchen sink is a Delta that I purchased from Home Depot Expo. The built-in soap dispenser broke.

Our Delta Faucet

I didn’t have product numbers easily at hand, so one day when I was in Home Depot I figured I’d ask about the Pegasus and how to replace the handle. The salesperson there wasn’t too helpful, so I decided my best course of action was to consult the internet.

First I found Delta’s website, which led me to their customer support page :

They also list their phone number 1-800-345-3358 to call for help.

When I called, I got a very polite man who walked me through the type of faucet I have and finally figured out which one it was. Then he had me describe what was wrong with the soap dispenser and told me what part I needed. Then he told me I’d receive it free of charge within 7 – 10 business days. And I did!

Next I went to Pegasus’ web site. For some reason their customer service page leads to Home Depot’s site. When I called Home Depot’s web number they gave me a number for Pegasus’ customer service: 1-888-328-2383.

I called Pegasus and they walked me through the type of faucet I have. We finally figured it out together. He told me the same thing – he’d send me the part free of charge – which I did soon receive. My only complaint with that one is that now I have to hire someone to put in the handle.

Other than that, I’d say that both companies passed the test with flying colors!

Both Delta and Pegasus stand behind their faucets.

Feel free to share any experiences you’ve had with faucets in the comments below…

Tags: customer service, Delta, Faucets, Pegasus

This entry was posted on Tuesday, July 29th, 2008 at 11:32 am and is filed under Bathrooms, Kitchens. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.