http://www.shortandlongofit.com/renoblog/comparing-faucet-brands-customer-service-%e2%80%93-pegasus-and-delta/ Home Renovation Blog Tue, 22 Feb 2011 20:11:36 +0000 hourly 1 http://wordpress.org/?v=3.1 http://www.shortandlongofit.com/renoblog/comparing-faucet-brands-customer-service-%e2%80%93-pegasus-and-delta/comment-page-1/#comment-3777 Jacklyn Wed, 17 Mar 2010 02:50:44 +0000 http://shortandlongofit.com/renoblog/?p=31#comment-3777 One of my favorite customer service quotes is "Mistakes are the portals of discovery." -JAMES JOYCE One of my favorite customer service quotes is “Mistakes are the portals of discovery.” -JAMES JOYCE

]]> http://www.shortandlongofit.com/renoblog/comparing-faucet-brands-customer-service-%e2%80%93-pegasus-and-delta/comment-page-1/#comment-3753 Tracey Fri, 10 Jul 2009 22:31:04 +0000 http://shortandlongofit.com/renoblog/?p=31#comment-3753 I have a leaky spray coming from my Pegasus kitchen faucet. I went to home depot to purchase a stem since that is where I purchased the faucet and discovered that the location in Midtown Manhattan did not have what I needed. So I went to Lowes and was able to purchase a stem. After replacing the stem the spray still leaked so I contacted the number I had on my Pegasus manual. The only problem is the manual had five different model numbers and I didn't know which one was mine. I mentioned this to the customer representative and he assured me that they all carried the same repair parts. He then told me he would send me a replacement spray with in 7-10 days. I received the package today and discovered that the spray does not fit my hose and therefore it can not be used. I contacted Pegasus again and spoke to a fella by the name of Mitchell who was not interested in what I was saying because he insisted that all the faucets had the same parts. I think he was just annoyed that a woman was calling because he told me my plummer would know what to do with these parts. After he said that we were disconnected. So I proceeded to call back and got Mitchell again and when I gave my phone number he hung up. I called again and he did the same thing. On my fourth attempt the phone was picked up by a gentleman by the name of Pavel who looked up all model numbers so we could find out my exact faucet and told me that the mechanics of my spray was in deed different. Now I must say that my persistency got me to the this final outcome but not everyone is going to be so persistent nor should they be. Pegasus needs to make sure that their customer support team all has patience for the customer (lay person) as well as the professional plummer. I just hope that this time around I get the part I need. I have a leaky spray coming from my Pegasus kitchen faucet. I went to home depot to purchase a stem since that is where I purchased the faucet and discovered that the location in Midtown Manhattan did not have what I needed. So I went to Lowes and was able to purchase a stem. After replacing the stem the spray still leaked so I contacted the number I had on my Pegasus manual. The only problem is the manual had five different model numbers and I didn’t know which one was mine. I mentioned this to the customer representative and he assured me that they all carried the same repair parts. He then told me he would send me a replacement spray with in 7-10 days. I received the package today and discovered that the spray does not fit my hose and therefore it can not be used. I contacted Pegasus again and spoke to a fella by the name of Mitchell who was not interested in what I was saying because he insisted that all the faucets had the same parts. I think he was just annoyed that a woman was calling because he told me my plummer would know what to do with these parts. After he said that we were disconnected. So I proceeded to call back and got Mitchell again and when I gave my phone number he hung up. I called again and he did the same thing. On my fourth attempt the phone was picked up by a gentleman by the name of Pavel who looked up all model numbers so we could find out my exact faucet and told me that the mechanics of my spray was in deed different. Now I must say that my persistency got me to the this final outcome but not everyone is going to be so persistent nor should they be. Pegasus needs to make sure that their customer support team all has patience for the customer (lay person) as well as the professional plummer. I just hope that this time around I get the part I need.

]]> http://www.shortandlongofit.com/renoblog/comparing-faucet-brands-customer-service-%e2%80%93-pegasus-and-delta/comment-page-1/#comment-2 Short and Long Of Home Renovation » Blog Archive » Kitchen Faucets with Soap Dispensers Fri, 01 Aug 2008 23:39:44 +0000 http://shortandlongofit.com/renoblog/?p=31#comment-2 [...] recently mentioned how my built-in soap kitchen dispenser broke. I must say I panicked! Not really, but I was annoyingly inconvenienced each time I went to use the [...] [...] recently mentioned how my built-in soap kitchen dispenser broke. I must say I panicked! Not really, but I was annoyingly inconvenienced each time I went to use the [...]

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